Terms & Conditions


Payment of a deposit is required on initially booking of the course.  Deposits are non-refundable and full payment will not be refunded if students drop out for any reason within 4 weeks of the course date. 

Please note that you have a 7 day cooling off period.  This means that if you change your mind for any reason within 7 days of booking this course you can cancel your booking and ask for a full refund of your payment which I will refunded in full.  You don’t have to give a reason for cancelling – just let me know that you have changed your mind and I will refund the money you have paid.

Following the cooling off period partial refunds may be given at my discretion. 

Refunds will be given if the course is cancelled by me.  I reserve the right to cancel the course if there are insufficient students to attend the course. 

The balance of the course fees are due 4 weeks prior to the commencement of the course. 

Any person acting inappropriately to other students or causing unnecessary disruption may be asked to leave the course.  Any student under the influence of drugs or alcohol will not be permitted to attend the course.

Neither I nor the owners or organisers of any training room will be responsible for any personal belongings left on or at the premises or damaged whilst attending the courses.

Payments for deposit and courses can be made either by bank transfer, debit or credit card, or paypal.  Once I have your booking form I will issue an invoice to you with full payment details. 

You are responsible for updating your details provided above so that I can communicate any information to you.


Acceptance of orders

All orders received are subject to acceptance by CrystalJak and we reserve the right to reject any order without giving reasons. No contract to supply goods or services to you will come into existence unless we dispatch goods or provide services to the purchaser or otherwise communicate to the purchaser our acceptance of an order.

Cancellations of orders

Orders can be cancelled up to day of despatch, when a full refund will be credited. For online purchases the customer has the right to cancel an order up to fourteen days after receipt of goods. Where this right is exercised you will be refunded the full amount minus carriage charges incurred. All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above. Notification of cancellation must be in writing – letter, email. Please see details below. Cost of return to be paid by the customer.

Returns should be sent to

10 Kingfishers,
Grove, OX12 7JL


Before placing your order, you should carefully read the Terms & Conditions. Please tick the box to confirm you have done this.

Confirmation of online order

Once your order has been placed, the summary order details will be displayed. You should print or save this page for your records.

Customer Services

Please contact Customer Services if you would like further information about an order. The best method of contact is by email to crystaljak@hotmail.co.uk

Delivery information and costs

UK mainland deliveries are calculated based on the contents of your basket. Delivery is only available within the UK. Please ensure correct and accurate delivery details are provided and that your recipient will be available on the date of delivery.  If inaccurate details are provided CrytalJak will not be responsible for the cost of redirection or redelivery.

Force Majeure

Whilst every effort will be made to meet customers’ demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of CrytalJak. If attempted delivery is not made within an acceptable time, then the customer may cancel the order. We suggest that this is over seven days for UK mainland.

Reservation of Title

All goods remain the property of CrystalJak until they have been paid for in full.

VAT and Duty

CrystalJak is not VAT registered therefore VAT is not charged on orders.


You can be confident when you enter ‘My Account’ with your email address and password, that all your information in the Checkout and Payment area will be fully encrypted using the latest Secure Socket Layer security technology. All data sent to our server and the data returned to you is encrypted to prevent unauthorized persons viewing your details. Pages viewed in secure areas show https:// (s = secure) with a padlock icon.

Privacy Policy

CrystalJak does not disclose buyers or recipients information to third parties. We do not telephone private customers unless we need information on their purchase.

CrystalJak may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

The only cookies in use on this site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this GOOGLE PAGE.